1. Subject of the agreement

1.1. The Contractor shall provide the Client with access to the SalesBox cloud platform for order management and process automation (hereinafter referred to as the “Platform”), as well as provide the creation and publication of mobile applications (hereinafter referred to as the “Applications”) for iOS and Android on the Client's accounts in the relevant marketplaces.

1.2. Before publication, the Client undertakes to go through the preparatory stage of creating mobile applications together with the Contractor. This stage includes the preparation of the platform and auxiliary platforms necessary for the correct operation of the service, design and basic parameters of the application required for successful publication.

1.3. Upon completion of the preparation, the Contractor shall publish the application to the Client's accounts. If necessary, the publication can be performed on the Contractor's accounts, but a prerequisite is the transfer of the application to the Client's accounts within 3 months from the date of publication.

1.4. Creating accounts in Apple Developer and Google Play Console is the sole responsibility of the Client. If necessary, the Client can order the creation of accounts from the Contractor as a separate service.

1.5. The Contractor provides recommendations on how to prepare the application for publication, but is not responsible for the decisions of Apple and Google to approve or block applications.

1.6. In case of refusal to publish, blocking or removal of applications from marketplaces due to violation of Apple or Google policies, SalesBox bears no responsibility, and the paid setup fee is non-refundable. However, if the refusal was due to incorrect recommendations of the Contractor, the Client may request a partial refund, but not more than 50% of the amount of the setup payment.

1.7. The publication of mobile applications on the Apple App Store and Google Play platforms can take up to 14 days. SalesBox is not responsible for the speed of publication, as this process depends on the policies of the respective marketplaces.

1.8. The delay in publication does not affect the activity of the subscription and does not lead to its prolongation or change of the terms of use.

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2. Cost of services and payment

2.1. The one-time setup fee is $250 and is paid before the start of the service.

2.2. Monthly subscription to the Platform:
- $49/month - up to 100 orders
- $139/month - up to 500 orders
- $399/month - up to 2000 orders

2.3. In case of exceeding 2000 orders during a calendar month, each subsequent order is paid additionally at the rate of $0.1995 per unit.

2.4. If the limit of orders is exhausted, the Client has the opportunity to replenish his balance for the amount of the selected tariff package to continue using the services until the end of the month.

2.5. Payment for services is made by prepaying 100% of the cost of services within the terms specified in the Agreement.

2.6. Subscription to the services starts 30 calendar days after the payment of the stage payment.

2.7. The above tariff plans are valid until December 31, 2025. After this date, the tariffs may be changed subject to prior notice to the Client no later than 4 months before the introduction of new tariffs.

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3. Technical support

3.1. After the launch of mobile applications (Android and iOS), the Buyer is entitled to use technical support services.

3.2. The Seller undertakes to install system updates, inform about changes and improvements to the functions of the Software, provide advice and training.

3.3 Technical support is provided within 48 hours from the moment of the Client's request. In the event of technical failures that require more time, the Contractor shall notify the Client and agree on the terms of the problem resolution.

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4. Force majeure

4.1 The Parties shall be released from liability for partial or complete failure to fulfill their obligations under this Agreement in case of force majeure.

4.2 The term of notification of force majeure is increased to 5 days, with the possibility of using e-mail or other available means of communication.

4.3. If the force majeure lasts more than 30 days, each party has the right to initiate termination of the agreement by written notice to the other party.

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5. Responsibility of the parties

5.1. The Contractor is responsible for the uninterrupted operation of the Platform, except in cases of force majeure or violation of the terms of use by the Client.

5.2. In the event of technical failures caused solely by the Contractor's actions or inaction, the Client has the right to demand a proportional reduction in the service fee.

5.3. In case of detection of copyright infringement by the Client, the Contractor has the right to suspend the provision of services until the issue is resolved.

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6. Applicable law and place of dispute resolution

6.1 This Agreement is governed by the current legislation of Ukraine.

6.2. All disputes arising in connection with this Agreement shall be resolved through negotiations. If no agreement is reached, the dispute shall be submitted to the court at the location of the Contractor (Vinnytsia).

6.3. If the Client is a resident of another country, the parties may agree on an alternative jurisdiction in accordance with international law.